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BUS810: Value Chains in Service Organisations |
Discussion of service and product/service-offerings in a value chain context. Service strategies, value network-enabled services, strategic service concept. New Business Model development. Quality management in services and e-services. Matching of capacity and demand, service value chain, and yield management. Models of collaboration, franchising, and business process outsourcing (BPO). Performance/productivity measurement in service value chain/networks.
| Credit Points: | 4 |
| Contact Hours: | -- |
| When Offered: |
NHS2 - Northern Hemisphere Study Period 2
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| Staff Contact: |
Professor Willem Selen |
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| Unit Designations: |
--
| | Assessed As: |
Graded
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| Offered By: |
EFS - Division of Economic and Financial Studies |
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| Unit Web Pages |
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No web pages available.
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| Timetable |
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No timetable available.
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