2009 Course Handbook
MGT903: Operations Management
This unit examines the key issues currently facing all service and manufacturing organisations when creating products and services. A primary aim of the unit is to illustrate the principles involved in effectively creating a value proposition and how the value transformation process is managed in the organisation and across the value chain. The unit will also examine the strategic contribution that operations management can make to an organisation's long term success. After placing the activities required of the operations manager into a conceptual framework, the practical issues and difficulties in making operations decisions are examined. Included are the areas of product design conversion processes for making goods and services, planning and control, quality management, the impact of e-commerce on operations, supply chain management, benchmarking processes and improvement activities.
| Credit Points: | 4 |
| Contact Hours: | -- |
| When Offered: | E1 - Evening; Offered in the first half-year |
| Staff Contact: | Electronic Engineering staff |
| Prerequisites: | |
| Corequisites: | |
| NCCWs: | MGSM890 |
| Unit Designations: | -- |
| Assessed As: | Graded |
| Offered By: |
Faculty of Science |